1. Will I pay the company directly after I accept the booking?
2. Will I have an opportunity to see the bus I am booking?
3. Is there 24-hour support for me if the bus breaks down?
Answer: Yes we are always on-call and only work with companies that meet our high safety and reliability standards.
4. How many prices will you compare?
Answer: 3 or more depending on the itinerary and services.
5. Will you match a price I have already obtained?
Answer: Yes as long as the provider is reputable we will match or beat the price.
6. Can I book in any city or state?
Answer: Yes anywhere in the USA
7. Do you accept major credit cards, and are there any transaction fees?
Answer: Yes we accept all major credit cards, checks, or wire transfers. There is a 3% credit card transaction fee.
8. Is there a deposit required?
Answer: Yes at booking a 20% deposit is required and the balance is due 10-days prior to service.
9. Do I have to give a 30-day notice to cancel?
Answer: Answer: No we require a 10 business day (this excludes weekends) notice to cancel and your deposit will be returned in full.
10. Is there dispute resolution in case we have problems on the trip that we were not responsible for?
Answer: Yes we will ensure all disputes; complaints are handled within 48 hours. No waiting. Our network is your network and we will act quickly to resolve any conflicts or concerns. We are working for you directly connecting you with the lowest rate and the best equipment in the market today there is no middleman. We stand behind our network and guarantee a happy customer.
Our military personnel required transportation to and from Camp Pendleton. Direct Connect provided on-time great service as our men slept the entire way from El Centro.
We used Direct Connect for our formal twice and once for Grad Night. Each time the service was awesome. The bus drivers came early and allowed us to board the buses and leave early. We recommend Direct Connect Orange County Charter Bus Service.
We used a charter bus company last year and the experience was awful. I was expecting similar this year when we booked Direct Connect, I am writing this review only because I was shocked, the bus was clean, the equipment worked and the driver was pleasant. Thanks!
Great Service Direct Connect for our Non-profit charity event we used Direct Connect service and the service was spectacular. The driver Chris was exceptional.
We’ve been using Direct Connect Charter for several years always on-time clean buses and professionals.
My name is Sheril and I am the CEO of Frankie’s Haven we used Direct Connect for a trip to Las Vegas, the seniors had a ball and the driver really catered to my senior citizens out to have a little fun. Thank you to our driver Adam for the special service you provided us.